“We cycled around Tahoe for a week on our tandem and were heading to the Reno airport with a broken crank that prevented us from getting our bike in its case. We found the shop on the Internet and stopped in right before our flight. Randy the owner dropped what he was doing to help us with our Broken crank. In 15 minutes we were on our way with our bike in its case. Thanks for saving us. Great shop with huge selection of accessories and bikes. We highly recommend the shop for all of you biking needs.”
“Reno Cycling is by far the most professional bike store in Reno. The staff is very knowledgeable on both road and mountain bikes as well as accessories and clothing. They can fix anything that has to do with bicycles. One of the few places that will negotiate with you on high end bikes like TREK Project One bikes, which are custom built to your specifications.”
After extensive research on all the local bike shops, in the hunt for my first road bike, I was most impressed by this one. They were helpful, knowledgeable, friendly and not the least bit snobby. The inventory was large but approachable for someone of my limited knowledge/experience. Several days after my purchase I got a flat. I went in to talk tire options which they were more than happy to help. Then they showed me how to change my own tire. SUPER IMPRESSED!!!
When I decided to purchase a new bike, there were a number of places to choose from. Service after the sale was paramount in my buying decision. I have been extremely satisfied with the owner and staff at Reno Cycling and Fitness. From parts to apparel, they are helpful, knowledgeable, and very eager to provide excellent customer service. I have recommended Reno Cycling and Fitness to several people, and all have been assisted in the same manner.
What a breath of fresh air doing business with Reno Cycling & Fitness!! Their focus is everything associated with cycling & I mean everything, I have been into a fair amount of shops in the Reno area & none compare to this one, a must visit! The entire staff is very helpful, friendly & I have witnessed how the staff treats first time customers…again, very impressed. Owners, Randy & Carla’s customer service is the best in Reno & the staff greet each customer that walks thru the door…usually by name! In conclusion, Reno Cycling & Fitness makes it easy to do business with & they got a lot of good products on hand. Next time you walk in, tell them the Rooster sent you.
Good day. I’m writing to express my gratitude on my recent purchase of a new Trek Fuel EX8 mountain bike and the professionalism and knowledge of your employee, Sean Trenery. I’ve been scouting new mountain bikes for about a month, and frankly, I was a bit overwhelmed at all the new technology and choices. I visited three local bike shops to see what they had to offer, but I eventually settled on purchasing a bike from your shop primarily due to Sean’s obvious passion for bikes, and his in-depth knowledge and expertise in describing the various features of the new model Trek.Sean never once tried to sell/push me into buying the bike, he just explained in detail and very patiently how the features of the bike work, how they stack up to other components, and why he likes the features found on my Trek. I realized a few weeks ago that no matter what bike I purchased in the $3,000 range that I would enjoy riding it, so one of the main reasons why I chose Trek and your shop was Sean. I felt comfortable with my decision, with his expertise, and with your shop’s ability to service my needs in the future to my satisfaction. In short, and coming from someone who interviews business people for a living — I found Sean to be an extremely valuable asset to your team. I look forward to spending more money at your shop in the future.